Miscellaneous – Credit Pulls in BNTouch

BNTouch is introducing a powerful new feature to your Mortgage CRM: the ability to pull credit information for your clients! Whether you are updating information in your mortgage database or sending your next marketing campaign, you can now perform credit pulls for your clients, review or download the information in their record, and keep detailed logs of each report made in your account.

This new feature is free with your BNTouch subscription, and you will not need to activate any modules to access the Credit Pull tool—it will be available for all CRM accounts soon. The Credit Pull feature can be used via several Credit Reporting Agencies (“CRA”), so you can use any of the available options that you have an existing agreement with by integrating your account within BNTouch.

To pull credit information for one of your clients, you can either manually request the credit pull or perform it as part of an automated marketing campaign.

When you open a client’s record in the Mortgages Tab, you will see a new sub-tab labeled, “Credit Pulls”. Here, you can perform a credit pull for that borrower at any time by clicking the “Pull Credit” button. You will then be able to choose the borrower or co-borrower you wish to collect credit info for, select a Credit Reporting Agency to perform the pull, and click “Pull Credit”. It’s that easy – the request will be sent and added to that mortgage record, and once it has been processed, you can review the results.

Alternatively, you can perform Credit Pulls automatically as part of your Marketing Campaigns. In the Marketing Tab, open a Campaign, then create a new Step. When you choose the Delivery Method for the campaign, choose “Pull Credit” from the list of options. You can also select this option when editing an existing campaign step using the “Step Method” drop-down menu underneath the Step Editor. When you perform a credit pull via a Marketing Campaign, the default CRA will be used, and the results will appear in the recipient’s Mortgage Record once it has been completed or rejected.

To review credit report information for a client, simply open their record in the Mortgages Tab and click the “Credit Pulls” sub-tab. All pull requests for that borrower will be listed chronologically, and the “State” field will show whether the request is “New” and still pending, “Completed” and ready to review, or “Rejected” and therefore unavailable.

Click the Actions Menu icon to the right of a Completed request to learn more about the result. From here, you can click “View Data” to see a detailed report of the client’s credit information. You can also “Download” the report as a .PDF file to your local computer for your own records or click “Copy to Documents” to send the .PDF to the client’s “Documents” sub-tab. This can make the information available to your co-workers for review.

You can review credit pull activity and configure account and notification settings for this feature in the Options Tab using the “Credit Pulls” link. Here, you can use the “History” sub-tab to review all credit pull requests made from your CRM account, including all clients and CRAs used to perform the pulls. This log will provide links to each client’s record, and you can review report data or download them as .PDF files just like within a client’s file.

The “Providers” sub-tab lets you choose which Credit Reporting Agencies are enabled for use with the Credit Pull feature. Each CRA that is “Enabled” will appear in the drop-down menu used to select a provider when performing a credit check. You can also set one CRA as the “Default” option, which will be used for Campaign-based credit pulls. For each CRA that you work with, you can enter account login details to make them available for use in your CRM.

Lastly, the “Settings” tab allows you to set up email, SMS, or push notifications for CRM users and clients for when a credit pull request has successfully completed. You can also elect to include a .PDF copy of the report within email-based notifications from here.